International Update: Fulfillment in Progress
about 1 year ago
– Mon, Feb 03, 2025 at 06:40:38 AM
For our international backers🧡
We’re excited to share some great news— in mid January, our products were sent to our international distribution centers in the UK, Canada, and Australia! Here's what we know so far:
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Canada: We've been told by our Canadian fulfillment partner that "the project is finished we are getting them out." Therefore our Canadian backers should've gotten some information about their shipment. Please comment if you haven't and we'll ping our partner again.
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Europe: The package arrived in UK on 1/19 but had some customs clearance issues. We've gone back and forth with UPS. These issues have been resolved and should be headed to the fulfillment partner soon. We've reached out to UPS again for an update. As of 5 am 1/30/25, it's in a warehouse in Telford, United Kingdom. Fulfillment should start soon after the package is received. You should receive address confirmation emails soon.
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Australia/New Zealand/Oceania: The package has arrived in Australia on 1/22. We've reached out multiple times in order to get an update from our fulfillment partner but haven't received a reply yet. They should get shipped out soon since it's in their possession.
Backers in these regions should start receiving tracking links from the international fulfillment partners this week or within the next 2 weeks at the latest. We're so sorry that it's taking a while. We decided to work with fulfillment partners because we wanted to cover the import fees upfront to remove that burden from our backers. Unfortunately, there were unforeseen delays, such as clearance/customs checks.
We sincerely apologize for the delays and any inconvenience caused, especially to those who hoped to receive their rewards earlier. We can’t wait for you to play and enjoy our game. If you have any questions or concerns, feel free to reach out!
Sincerely, Alice and Jessica from Fambam Games
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International shipment update!
about 1 year ago
– Mon, Jan 06, 2025 at 03:13:17 PM
First update of 2025! 🎉
First and foremost, we sincerely apologize to our international backers for the delay in shipping and responses. We wanted to make sure we had the correct information before responding. While we initially planned to ship all international orders in December, we faced a few unexpected setbacks.
For this campaign, we wanted to improve the experience for our international backers by covering import taxes upfront and partnering with local fulfillment centers to streamline delivery. In contrast to our previous Kickstarter, where we handled all orders ourselves, this new approach was designed to save our international backers from expensive import fees. However, as this was our first time navigating the complexities of international logistics—including government, tax, and business approvals—it took longer than anticipated. Basically we have to prove to each country we’re shipping to that we are a legitimate business before we can engage in any official business in the respective countries. We finally got the green light from everyone to ship! We sincerely apologize for those who wanted to receive it for the holidays.
Now for some good news! 📦✨
Shipments for Canada, Europe, and the Australia/Oceania region are all packed up and ready to go! We’ve had some heavy snowfall in our area, so shipping might start later this week. Once our fulfillment partners get the packages, they’ll sort everything out and send them on their way. If everything goes smoothly, you should have your rewards by the end of January!
We truly appreciate your patience and understanding as we work to provide you with the best possible experience while minimizing costs on your end. Thank you for your incredible support—it means the world to us, and we couldn’t do this without you!
Sincerely, Alice and Jessica from Fambam Games
Want to know more about upcoming events and such? Fill this form out to be added to our mailing list for more future updates.
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US Orders Shipped + International Update!
over 1 year ago
– Wed, Dec 04, 2024 at 06:40:39 AM
🚚 US Orders Have Been Shipped 🚚
We’re excited to share that all US orders (of those who filled out the survey) are officially on their way! 🚚 However, there are still 59 backers who haven’t completed the BackerKit survey. If you haven’t filled it out yet, please do so soon to ensure we can ship your order.
If you’ve already completed your survey but haven’t received tracking information, feel free to reach out—we’re happy to help! Packages should arrive within 3–7 days, so be sure to keep an eye out for yours. Thank you for your support and patience!
🌍 International Orders Update 🌍
We have your items ready to be shipped to our international fulfillment centers. We are just waiting on confirmation from our international fulfillment centers to give us the green light to send the items to them. This means there will be a slight delay in shipping, but rest assured, we’re doing everything we can to get your games to you as soon as possible. We’ll keep you updated every step of the way!
💜 Meet Us at PAX Unplugged! 💜
We’re thrilled to announce that we’ll be attending PAX Unplugged this weekend in Philly, PA! If you’re attending the board game convention, come by and say hi at our booth #4201. We’d love to meet you, chat about games, and share our other accessories!
Thank you again for your continued support and patience. Seeing this project come to life has been a dream, and it’s all thanks to you!
Sincerely, Alice & Jessica 🧡
Want to know more about upcoming events and such? Fill this form out to be added to our mailing list for more future updates.
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Locking Orders + Shipping Update! 🚀
over 1 year ago
– Wed, Nov 20, 2024 at 07:46:30 AM
This post is for backers only. Please visit Kickstarter.com and log in to read.
Games are en route & surveys! ✈️
over 1 year ago
– Wed, Nov 13, 2024 at 01:31:23 PM
This post is for backers only. Please visit Kickstarter.com and log in to read.
